The Consumer has the right to withdraw from the Purchase Order without giving any reasons within 14 days from the delivery date. If the Consumer has entrusted a person with the item(s) collection, the withdrawal deadline starts from the day of delivery to the designated person other than the courier.
To exercise the withdrawal, Consumers must communicate their decision to the e-mail address firstname.lastname@example.org within 14 days of receipt of the product, indicating all the data listed in Shipping and Returns. The Seller will then contact the shipper to arrange the collection as indicated in the email by Consumers, and will send them an e-mail with all necessary information.
In case of cooling-off, the Seller will reimburse the Consumer the price of the Product net of shipping costs.
The refund will be carried out with the same payment method chosen by the Consumer at the time of Purchase. The refund can be retained until the Seller receives the Product and will be refused if:
- The returned item is not intact and/or has been used;
- The tag is not attached to the garment;
- The product is damaged due to the fault of the Consumer.